CALL MANAGEMENT SOFTWARE

CALL MANAGEMENT SOFTWARE

Overview
A productivity tool to track and manage in-coming calls and follow-up action to your organization. You can use it to:
  • Login all in-coming calls to your organization.
  • Prioritize all calls such that follow-up action can be done according to its priority.
  • Keep a record of all follow up action taken if necessary for each call.
  • Specify who recorded the call and who needs to follow up on it.
  • Easily search and locate calls & follow up action in a variety of ways like call received date, call follow up date, follow up person, product or subject, priority or status.
  • Use it in a Standalone (one user) environment or share the data among staff in a multi-user, networked environment.

Typical Uses
  • It is ideal for example in a sales department to ensure that no in-coming leads are left un-answered. If you have spent top dollars on advertising & marketing, you would want to ensure that no in-coming leads have gone to waste due to a lack of management of all these in-coming enquiries.
  • In a service department for example, you will want to record all in-coming service calls and ensure that these entire request are promptly serviced or acted upon. You would want all these information recorded and available to you at your fingertips as and when you need it.
  • Use it in a Standalone (one user) environment or share the data among staff in a multi-user, networked environment.

Features
  • Can be used in networks from 1 to 30 users depending on the license purchased. Use it in a Windows Workgroup for 1 to 3 users or download and install the database server software and use it in a client/ server mode for up to 30 users.
  • Create and open multiple databases meaning that you can use it for more than one company.
  • Allow different users to use it and define different accounts for each user. Then specify different permissions for each user. For example you can allow a user to add new records but not to delete or modify a prior record. (available from the 3 user version and above)
  • In-built Backup and Restore function (Using Zip compression format).
  • Context Sensitive Help. Press F1 key anytime for help.
  • Preview all reports on screen before printing.
  • Powerful search and filter functions for locating specific calls.
  • Records the username, date & time of all users who created a new call as well as the username, date & time of users who last edited the calls for easy auditing.
  • Export reports to PDF, RTF, HTML, EXCEL and other popular formats.